Our service commitment
After-sales support and customer service is an integral part of LTH’s intelligent measurement solution. It is LTH’s intention to develop a close and continuing relationship with its customers throughout the entire product lifecycle, from the initial purchase, through planned maintenance, emergency support, installation, on-site commissioning, product training, trouble-shooting or calibration to traceable standards LTH can provide all the support and service you could require.
Planned preventative Maintenance carried out at predetermined intervals scheduled to suit customer’s requirements can minimize the risks of unplanned breakdowns, extend product life cycles and help to optimize production processes.
Specialist skilled technicians from our service division ensure that your process control equipment is functioning and operating as it was originally designed, with fully traceable calibration certificates and service documentation provided electronically to customers.
LTH are an ISO9001: 2008 registered company who offer a 3 year warranty on all their instruments. In the event that your instrumentation fails or needs to be returned to our repair facility, it will be dealt with quickly and efficiently ensuring as little disruption as possible.
Through our on-site and in-house calibration facilities we are able to ensure that your instrumentation remains within specification year on year.
Whether you are returning items for calibration, modification, repair or credit please complete the goods return form before returning the items to our service department.
Our LTH trained world-wide distribution and local representative network ensures customers have prompt access to LTH’s in-depth product knowledge, measurement know-how, country specific technical expertise and application advice.
- Service data sheet (in Acrobat PDF format)
- Credit account application form (online form)
- Goods return form (online form)
- Customer satisfaction survey (online form)
- Service satisfaction survey (online form)
- Our ISO9001 certificates (in Acrobat PDF format)
- Our Safecontractor certificate (In Acrobat PDF format)